Privacy

KeYi (hereinafter referred to as "we" or "KEYI") deeply understands the importance of your personal information. We protect your personal information in accordance with applicable laws and regulations. This Privacy Policy explains how we collect, use, store, and share your personal information, as well as your relevant rights.

1. Information Collection

When you use the KeYi website (www.keyiwa.com) and services, we may collect the following types of information:

• Account Information: When you register, we collect your email address and the password you set (encrypted storage).
• Order Information: When you place a custom phone case order, we collect the recipient name, phone number, shipping address, postal code, and other logistics-related information.
• Custom Content: The images, text, and other personalized content you upload are used solely for producing your order.
• Payment Information: Payment transactions are processed directly by third-party payment providers (Alipay, WeChat Pay, PayPal, etc.). We do not store your full bank card numbers or payment passwords.
• Device and Log Information: When you visit our website, we automatically collect IP address, browser type, device model, access logs, etc. to improve service experience and security protection.
• Cookies and Similar Technologies: We use cookies and local storage to maintain your login status, shopping cart contents, and language preferences.

2. Information Usage

The information we collect will be used for the following purposes:

• Processing your orders, including custom production, quality inspection, logistics delivery, and order status notifications.
• Providing customer service and after-sales support, handling returns, exchanges, and complaints.
• Sending you important transaction information such as order confirmations and shipping notifications.
• Improving and optimizing our website features and user experience.
• Preventing fraud, abuse, and other security risks to protect the legitimate rights of users and the platform.
• Other purposes with your explicit consent.

3. Information Storage and Security

We take the following measures to protect your personal information:

• Your account password is stored with hash encryption; no one (including our employees) can view the plaintext password.
• The website uses HTTPS encrypted transmission throughout, ensuring data security during transmission.
• We have deployed IP rate limiting, firewalls, and other security measures to prevent malicious attacks and data breaches.
• Your personal information is retained only for the minimum period necessary for business purposes; after that period, it will be anonymized or securely deleted.
• Your uploaded custom images are periodically cleaned up after production is complete and are not permanently retained.

4. Information Sharing and Disclosure

We share your personal information only in the following circumstances:

• Logistics Providers: To complete delivery, we provide shipping information to partner international logistics companies.
• Payment Providers: Necessary transaction information is transmitted to Alipay, WeChat Pay, PayPal, and other payment platforms during payment processing.
• Cloud Storage Providers: Your uploaded custom images are temporarily stored on third-party cloud platforms such as Qiniu Cloud to complete production.
• Legal Requirements: Disclosure as required by laws, regulations, court orders, or government authority requests.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as an asset; we will notify you in advance.

Except for the above circumstances, we do not sell, rent, or trade your personal information to any third party.

5. Your Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: You can log into your account to view the personal information you have provided.
• Right of Correction: You can update or correct your personal profile and shipping address.
• Right of Deletion: You can request deletion of your account and personal data (excluding information for incomplete orders).
• Right to Withdraw Consent: You can withdraw your consent for non-essential data processing at any time.
• Data Portability: You can request a copy of the personal data we hold about you.

To exercise the above rights, please contact us at [email protected]. We will respond within 15 business days.

6. Minors Protection

Our services are intended for users with full civil capacity. If you are under 16 years of age, please use our services with the consent and supervision of your parent or guardian.

7. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be notified to you via website announcement or email. We recommend checking this page regularly for the latest version.

8. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us at:

• Email: [email protected]